. I have an 'HD Ready' television. Does that mean I will automatically receive HD services when they start?

No. 'HD Ready' just means that the screen has sufficient resolution to display high definition pictures. You will still need the right kind of receiver, which will be included in the digital box from your HD service provider, whether satellite or cable

Why does the picture from my digibox keeps freezing & breaking up ?

The main cause of this is signal problems. You may need to upgrade your aerial.

My Sky box has locked up and will not function.

Sometimes the processor will lock up and will need to be reset. Just unplug from the mains. wait 30 seconds, plug it back in , wait 1 minute, Problem should be cured.

My SkyRemote will not control the volume

You need to programme the remote with the correct code for the make of tv. instructions how to do this in the user guide or contact me for details

My TV in the bedroom is not widescreen but when i set the second location to 4:3 format it seems to give out 16:9 format the same as the main TV.

SKY hardware can only output one aspect ratio at a time and the box switches in response to remote commands either via the front sensor or RF2 link as dictated by the settings in the menu. ie.If you use the remote link in the bedroom to control the TV the format will switch back to 4:3 .

Message comes up..."Your Sky+ box is about to go into standby".......then the box turns off.

To turn auto-standby off please follow the procedure below:

Press the "Services" button on your Sky handset
Press button 5 for "Sky Setup"
Press the handset 'up' button twice which highlights "Auto Standby"
Use the left or right handset buttons to turn auto standby OFF
Press the handset down key to highlight "Save New Settings" and then press select